Our Approach

Making a difference in society is integral to Kelda’s approach to business and an essential part of building a successful and sustainable water company.

The successful operation of our business makes a huge contribution to the quality of life of our customers and the protection and improvement of the environment.  To make clear progress, our customers and stakeholders need to see that we are running our business
in an efficient and responsible way and that we are delivering a great customer service.

Getting these fundamentals right gives us a great platform to deliver further value to society and go beyond regulation where we believe the benefits exceed the cost. 

As a public service provider, we also want to be a good neighbour.  In 2006, 35% of our people took part in community volunteering in Yorkshire alone and they are great ambassadors for our business in society. Our service partners also played a big part in
our volunteering programme last year, recognising the benefits to their own operations.

Our managers are encouraged to take on significant external leadership roles bringing their skills and experience to charities, businesses and organisations in the region.  We also work hard to build strong relationships with regional leaders and the many stakeholders which work in partnership with us, or take an interest in our business.

It is important to us that we are trusted and that customers see that we provide good value for money and take into account their point of view.  For example, last year we invested in new technology to cut road works and interruptions to supply, modelling our service around what is important to our customers, rather than convenient to us as a business. 

Where practical, we also want to be enjoyable to deal with and in 2006 we invested in recreational facilities at our reservoirs, including new routes, customer-friendly signage, bridleways, cycle routes and disabled access.   

These investments and activities are not driven by regulation, but by our aspiration to put something back into the communities we serve and to delight our customers.  They are also fundamentally good business and in line with our basic philosophy of striking the right balance in our operations, in a way which provides benefits for all.

Chief Executive, Kelda Group plc

Our Corporate Responsibility Principles

Kelda's approach to corporate social responsibility (CSR) is founded on the principle that the interests of the environment, customers and society at large are best served through
the efficient, effective and proper operation of our business.

This is achieved through a clear strategic focus on providing excellent customer service, strong financial and environmental performance and by effectively managing
the relationships we have with our people, service partners and society. 

Successful progress in each of these areas provides benefits for all.

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