our customers

This year, we have:

• Won UK Utility of the Year for the third time, at the Utility Industry Achievement Awards 2006
• In March 2007 we received confirmation that we continue to achieve the Government’s Charter Mark standard for excellence in customer service
• Again achieved four ‘A’ ratings and been named as the most efficient water and sewerage company in the UK, with Ofwat labelling us as the "benchmark company" for operating costs
• Achieved high quality drinking water. The Drinking Water Inspectorate’s 2006 Report stated that the quality of customers’ drinking water in Yorkshire remains high, with a compliance level of 99.96%
• Achieved second place for operational and customer service excellence in the Ofwat Performance Assessment table. The level of service report is now on the Ofwat website.

What’s next?

We aspire to work towards zero customer impact failures, zero excavations, zero road traffic congestion and proactive, not reactive, customer service.