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This table contains the main page content. home page community cool schools Cool Schools concluded in 2006 with over 1,400 free mains-fed school water coolers donated. volunteering Around 890 Yorkshire Water colleagues and service partners volunteered in 2006/7. WaterAid An employee visited India to see how £258,000 raised for WaterAid this year is used. our performance We use a variety or measures and awards to benchmark. One Million Green Fingers Volunteering initiative creating sustainable school gardens. environment policy We remain committed to conserving & enhancing our environment. hot topics We recognise that our business is dependent on sustainable operations. Environmental Management Systems Biodiversity Land Management Pollution Energy, Carbon Management and Climate Change Environment Investment Sustainable Water Resources Waste Management Supply Chain and Contractors performance We aim to achieve 100% compliance and deliver continuous environmental improvement engagement We enjoy a constructive relationship with our environmental regulators and stakeholders panel activities panel terms of reference membership of environmental groups support we give reports Our Environmental report is independently verified to provide assurance & transparency. enjoying our land visit our new website which promotes the recreational opportunities available on our land our customers Clearwater Johnny Ball demonstrates Clearwater, aiming to improve customer service through technology. YorBill In 2006 Yorkshire Water introduced YorBill billing system to enhance service for our customers. a helping hand We have a range of free services for customers with any additional needs. our performance We seek to continuously improve our customer service performance. suppliers and partners Costain Costain helped created a valuable wildlife learning resource for a Hull primary school. BBUL BBUL won a Customer Service Award for their work on upgrading Ilkley’s water mains. Watermark Watermark helped raise money for charity through an imaginative range of initiatives. ETM ETM gave pupils at Holy Spirit Primary School in Heckmondwike an unusual school outing. Laing O'Rourke Laing O’Rourke spent their evenings re-painting and refurbishing Burton Pidsea Memorial Hall. MMB MMB held an open day showcasing the latest safe and efficient innovations on construction sites. our people Think Safety First Our new Think Safety First campaign is further raising the profile of health and safety. diversity Our retirement scheme allows colleagues over 50 to combine retirement with part-time working. consultation Our consultation arrangements were updated in 2007. our performance We use a wide range or accreditations and measures to benchmark. stakeholder engagement communities We seek communities’ views before, during and after carrying out local improvement work. customers Our ongoing programme of customer research ensures we stay in touch with customers’ views. employees We involve our people, listen to their views and use their feedback to improve what we do. key stakeholders With our key stakeholders, we can develop timely, effective and relevant response to issues. Help legal contact us Make an Enquiry downloads Documents Links This table contains the Featured Items

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